RETURNS, REFUND and CANCELLATION POLICIES
We want you to cherish your purchase. If there are any concerns, please don't hesitate to reach out.
Each of our products are made to order, and we are not in a position to offer any returns, refunds or exchanges once your orders are placed and payments are processed. Please note that customised orders will not be exchanged or refunded. Products bought in sale will not be refunded or exchanged.
We now have a fulfilment timeframe of 15 days business days for online orders. In addition, our outfits are made by hand block printing, hand embroidery, stitching, and hand finishing. All of these processes are time-consuming and labour-intensive, and human errors and unanticipated delays are unavoidable in many cases.
Your purchase is eligible for return or exchange only if it meets one of the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email; or
- If the product you receive has a genuine manufacturing defect.
All our products are handmade by master artisans, one piece at a time, making each piece unique. Due to this process, a slight variation may occur between products, which is not regarded as a defect. We have made every effort to display the colours of our products that appear on our website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate. Any variation in colour on this account is not regarded as a defect.
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
If your purchase meets our return criteria stated above, please contact our care team at patodesignindia@gmail.com within 24 hours of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
We unfortunately will not be able to entertain emails or images sent over 24 hours after delivery.
Our Quality Check team will verify the manufacturing defects, after which our team will email or contact you for the necessary action.
The product must be received within 10 days from the date of advice by our Customer Service Department. Please ensure that the product you return is unused, unworn and the original tags are intact.
If there is a genuine defect in the product, we’re happy to exchange your product for a replacement, a different product of the same value or refund your order amount within 7 working days after we receive the product at our warehouse, following an inspection & quality check.
Please note that in the event of a natural disaster, war, calamity, or pandemic, our fulfilment timeframe does not include unforeseen and out of our control delays. If any of the above occurrences occur, your order will be processed and sent after our manufacturing and supply networks have resumed normal operations.